Returns & Exchanges
At Cliff & Pebble, we want you to be completely satisfied with your premium home equipment. If you are not happy with your purchase, we offer a 30-day return window for most items in their original packaging.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original box including all accessories, manuals, and protective padding to ensure it arrives back in new condition.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing