Frequently Asked Questions
Everything you need to know about your Cliff & Pebble experience.
What is the standard shipping timeframe for espresso machines?
Most in-stock machines and grinders are processed within 1-2 business days. Shipping typically takes 3-5 business days depending on your location within the contiguous United States.
Do you offer a price match guarantee?
Yes, we are committed to providing the best value. If you find a lower price from an authorized dealer for the exact same product, please contact us and we will do our best to match it.
What is your return policy for home espresso equipment?
We offer a 30-day return window for most products. Equipment must be returned in its original packaging with all included accessories. Please note that a restocking fee may apply to used machines.
Do my products come with a warranty?
All new equipment purchased through Cliff & Pebble includes a full manufacturer's warranty. The duration varies by brand, typically ranging from one to three years.
Are financing options available for larger purchases?
Yes, we partner with Affirm to offer flexible monthly payment plans, allowing you to enjoy your premium coffee setup now and pay over time.
How do I receive technical support for my new machine?
Our team of experts is available via email or phone to help with setup and troubleshooting. We also provide comprehensive digital guides for most of the brands we carry.